What's your cancellation policy?

Cancellation for Members - Before Check-In:
You can cancel and receive a 100% refund as long as you cancel at least 14 days prior to your check-in date. If you cancel less than 14 days, but 7 or more days prior to check-in, you can cancel and receive a 50% refund.

Cancellation for Members - After Check-In:
Cancelations after check-in will be subject to discount variations depending on the new length of stay and the location's minimum night stay policy. There will be no cancelation fee for nights canceled at least 14 days from the cancelation date. A 50% cancelation fee will be assessed for any canceled nights less than 14 days but 7 or more days from the cancelation date. A 100% cancelation fee will be assessed for any canceled nights less than 7 days from the cancelation date.

Cancellation refunds will be issued based on the cancellation policy. European locations may incur a 3% processing fee.


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