Cancellation refunds will be issued based on the cancellation policy. For locations in Europe and Africa cancellations will incur a 3% processing fee.
Cancellation for Members - Before Check-In:
You can cancel and receive a 100% refund as long as you cancel at least 14 days prior to your check-in date. If you cancel less than 14 days, but 7 or more days prior to check-in, you can cancel and receive a 50% refund.
Reservations requests received less than 48 hours from the check-in date, will be subject to the normal cancelation policy. Reservations requests received more than 48 hours from the check-in date have a grace period of 24 hours, meaning you can make changes free of charge for the next 24 hours as long as the check-in date of your reservation is more than 48 hours away from the check-in date, after the first 24 hours all reservations will be subject to our cancellation policy.
Cancellation for Members - After Check-In:
Cancelations after check-in will be subject to discount variations depending on the new length of stay and the location's minimum night stay policy. There will be no cancelation fee for nights canceled at least 14 days from the cancelation date. A 50% cancelation fee will be assessed for any canceled nights less than 14 days but 7 or more days from the cancelation date. A 100% cancelation fee will be assessed for any canceled nights less than 7 days from the cancelation date.