In light of recent events, we're reaching out to all current Guests to discuss COVID-19. Health and safety are of the utmost importance to us, and to you. In order to best control and prevent the virus spreading, we're asking all Guests use the following guidelines during the outbreak.
COVID-19 Guidelines: what you can do
- Wash hands regularly and thoroughly, especially on leaving and entering the space.
- Do not hand wash dishes.
- Only use the dishwasher on the sanitize setting.
- Avoid touching your nose, eyes and mouth as much as possible.
- Cover your nose and mouth (with your elbow!) when sneezing/coughing. When using tissues, dispose of them immediately.
- Wipe down surfaces before and after use with disinfectant.
What we're doing to control and prevent the infection spreading
Our cleaning services already use disinfectants, but Outsite will be providing the following items at the house for guests to use.
- Disinfectant wipes and spray
- Hand sanitizers for use outside of Outsite
Community Managers and Outsite cleaning services will also continue to wash all the bath and kitchen towels on a hot cycle.
Events at Outsite
All Outsite Events have been cancelled until further notice.
What are the symptoms of COVID-19?
Typical symptoms for COVID-19 include coughing, fever, and respiratory issues. If you're displaying any of these symptoms, tell your Community Manager, make plans to get tested, and follow the guidelines specific to the country you're visiting:
- Puerto Rico
What if you have further travel planned with Outsite?
Our current refund policy still stands. Flexible refunds will be considered for travelers directly impacted by the virus, including those carrying the virus, and those travelling through impacted areas (Impacted Areas: where the CDC recommends no travel, including both “’Widespread sustained spread and restrictions on travel to the United States” and “Widespread sustained spread” areas).
We'll update you as soon as possible if the situation changes.
What happens if a guest contracts the virus?
In the unfortunate case scenario that a guest tested positive during their stay, it would be up to the local healthcare provider to decide whether the guest needs to stay in a healthcare facility or not depending on the recommended treatment. If they approve of the guest leaving the healthcare facility and the guest does not want or cannot stay in any alternative accommodation, then the guest can stay for the duration of their stay while following safety precautions. At this time all other guests would be immediately notified of the situation as they too will need to be tested. It will be up to each individual guest whether they want to leave and receive a refund or stay and follow the safety precautions.
As with all businesses, we're closely monitoring the situation, and will take precautionary measures should the situation deteriorate - as per World Health Organization guidelines. If you have any further questions, do not hesitate to reach out to email@example.com.